CONTENTS
Abbreviations
Foreword
Preface
Learning Objectives
Key Concepts
1 Introduction
2 Defining Training Implementation and Delivery
3 Instruction versus Facilitation
Critical Reflection 1
3.1 Trainer Style and Effectiveness
3.2 Trainer Presence in the Classroom
4 Applying Learning Theory to the Delivery of Classroom Training
4.1 Pre-training Interventions
4.2 Interventions During Training
Case Study 1: Using Humour in the Classroom
5 Developing Lesson Plans for Classroom Training
6 Delivering a Classroom Training Session Using Instruction and Facilitation
6.1 Using Instruction to Deliver Training
6.2 Using Facilitation in Training
Critical Reflection 2
7 Creating an Effective Classroom Training Environment
7.1 Seating Arrangements for Effective Training
7.2 Training Site, Materials, Equipment and Scheduling
8 Delivering Training in the Classroom: Key Challenges
8.1 Disruptive Learners in the Classroom
8.2 Challenges for L&D Practitioners in Delivering Classroom Training
Case Study 2: Using the Classroom to Onboard Employees at Bristol-Myers Squibb
Best Available Evidence to Inform Practice
Conclusion
Summary
Review Questions
Strategic L&D in Action
Case Study 3: Cultural Differences in Reactions to L&D Methods
Further Reading
Bibliography
About the Authors
Other Titles in this Series
